Pricing FAQ

Answers to common questions about Sire plans, Compute Units, and billing.

Which plan do I need?

Use this quick guide to find the right plan:

Are you evaluating Sire for the first time? Start with the Free plan. It includes enough Compute Units for hands-on evaluation with the DAG workflow engine and Mission Control.

Are you a solo builder or hobbyist? The Starter plan gives you a base Compute Unit allocation, cron schedules, webhook triggers, and email support.

Do you need team features like RBAC, human-in-the-loop approvals, or the Chat SDK? Choose Growth. It adds role-based access control, HITL approval routing, the embeddable Chat SDK, all LLM models, custom MCP servers, and budget alerts.

Do you need SSO/SAML, audit logs, white-label Chat, or an SLA? Choose Enterprise. It includes everything in Growth plus single sign-on, audit log export, white-label Chat SDK, per-worker budget caps, team-level budgets, priority support, and dedicated onboarding.

Deploying at large scale with custom compliance or VPC requirements? Contact us for a Custom Enterprise Agreement with negotiated terms, a dedicated account manager, custom SLAs, VPC deployment options, and quarterly business reviews.

What is a Compute Unit (CU)?

A Compute Unit (CU) is Sire's universal billing unit. It represents work your digital workers perform on the platform. Instead of tracking multiple resource meters separately, CUs give you one currency for all platform consumption.

What counts as CU usage?

CU usage is tracked across six categories:

What does not count toward CUs?

• Viewing the dashboard and Mission Control
• Browsing the Marketplace
• Managing settings, API keys, teams, and credentials
• Reading documentation
• Using the billing portal

How does the billing cycle work?

Each plan includes a monthly allocation of Compute Units. Your allocation resets at the start of each billing cycle.

• Monthly billing: Your cycle starts on the date you subscribe and renews every 30 days.
• Usage tracking: CU consumption is tracked in real time and visible on the Usage page in your dashboard.
• Budget alerts: Configure alerts at custom thresholds (default: 50%, 80%, and 100% of your monthly allocation) so you are never surprised.

What happens if I exceed my CU allocation?

If you use more CUs than your plan includes, additional usage is billed as overage at your plan's overage rate. Overages are calculated at the end of each billing cycle and added to your next invoice.

Volume discounts apply automatically to overage CUs -- the more you use beyond your allocation, the lower the per-CU overage rate. Each usage tranche is priced independently so you always get the best rate.

For predictable workloads, ask about committed use discounts or prepurchased CU blocks to lock in lower rates.

Can I set spending limits?

Yes. Sire provides multiple cost controls:

• Per-worker CU budgets: Cap how many CUs any single worker can use per month. When a worker hits its cap, it pauses and notifies you.
• Budget alerts: Get notified at configurable percentage thresholds before you reach your allocation limit.
• Workflow cost estimates: Before running a workflow, Sire estimates the CU cost based on the number of steps, expected AI usage, and tool calls so you can decide before committing.
• Real-time usage dashboard: View CU consumption broken down by worker, workflow, and category. Historical trends and projections help you right-size your plan.

How do I upgrade my plan?

You can upgrade at any time from Settings > Billing in the Sire dashboard, or by calling the billing API:

POST /api/v1/billing/checkout

Upgrades take effect immediately:

• All your workflows, credentials, and memory are preserved.
• Your CU allocation increases to the new plan level.
• New features (RBAC, Chat SDK, SSO, etc.) become available instantly.

How do I downgrade my plan?

Downgrade from Settings > Billing or through the Stripe billing portal:

POST /api/v1/billing/portal

When you downgrade:

• The downgrade takes effect at the end of your current billing cycle.
• All your data (workflows, credentials, memory) is preserved.
• Features exclusive to higher tiers are frozen but not deleted. If you upgrade again later, full access is restored.

What payment methods do you accept?

Sire uses Stripe for payment processing. You can pay with:

• Credit or debit card (Visa, Mastercard, American Express)
• Additional payment methods supported by Stripe in your region

Where can I see my current usage?

Your real-time CU consumption is available on the Usage page in the Sire dashboard. It shows:

• Total CUs used this billing cycle
• Breakdown by category (execution, LLM, tools, storage, network, chat)
• Breakdown by workflow and by worker
• Historical trends and projections

You can also retrieve your billing status via the API:

GET /api/v1/billing/subscription

Do you offer a free trial of paid plans?

The Free plan is available indefinitely with no credit card required. It gives you full access to the core workflow engine so you can evaluate the platform before committing to a paid plan.

Can I get a refund?

If you have billing questions or need to discuss a refund, contact our support team through the dashboard or at the email address on your invoice. We handle refund requests on a case-by-case basis.

More questions?

• Check the Getting Started guide for onboarding help.
• Visit the API Reference for technical details.
• Contact support through the Sire dashboard.